Refund policy

Return & Refund Policy

We want you to shop VibeDealsOutlet with confidence. Because many of our items are pre-owned, vintage, one-of-a-kind, or limited-quantity, all returns are subject to the conditions below.

30-Day Return Window
Eligible returns may be requested within 30 calendar days of delivery. Items must be returned in the same condition in which they were received, with all original tags, packaging, accessories, dust bags, boxes, or other included items when applicable.

Report Item Issues Within 3 Days
If your order arrives damaged, defective, incorrect, materially different from the listing, or you have a concern regarding the item's condition or authenticity, please contact us within 3 calendar days of delivery. Please include clear photos of the item, the specific issue, and the original packaging.

This early-notice requirement helps us document the condition of pre-owned and one-of-a-kind merchandise. It does not limit any rights that cannot legally be limited or any rights provided by the marketplace through which the order was placed.

Buyer-Remorse Returns
For eligible returns based on fit, preference, or change of mind, the customer is responsible for return shipping unless otherwise required by law or the selling platform. The item must be unworn, unwashed, unaltered, and returned in the same condition in which it was received.

Return Condition
Returns may be refused, reduced, or otherwise handled as permitted by applicable law and platform rules if an item is returned with signs of wear, washing, alteration, fragrance, stains, damage, missing tags or accessories, or other changes that were not present when the item was shipped.

Pre-Owned & One-of-a-Kind Items
Many VibeDealsOutlet items are pre-owned and may show normal signs of prior use. We make every effort to photograph and disclose known wear, flaws, and condition details in each listing. Please review all photos, measurements, and condition notes before purchasing.

Personalized & Custom Items
Personalized, custom-embroidered, altered, or made-to-order items are final sale except in cases of defect, error, damage, or where a return is required by law or by the selling platform.

Marketplace Purchases
Orders placed through third-party marketplaces or social-commerce platforms are also subject to the return, refund, dispute, and buyer-protection rules of that platform. If a platform's policy provides greater rights or imposes different requirements, the platform's policy will control for that order.

Refunds
Approved refunds are issued after the returned item is received and inspected. Refund timing may vary depending on the original payment method and the selling platform.